Systems for sharing information throughout the organization, distributed via user desktops, print and online. Consolidation of information into a unified, managed resource to ensure security and ease of tracking, updating and publishing changing information. Information delivery designed for specialized users; just-in-time information for customer service, context sensitive help for using computer applications and business procedures. Support for maintenance of large internet or intranet sites or online help resources through effective content management that updates hyperlinks, tracks the edit, review and approval cycles, etc.         Applications that support the updating of critical employee information, while allowing for easy access. The types of information that lend themselves for inclusion in systems of these kinds include: human resources policy manuals, HR procedures and forms, employee updating of personal information. Other HR functions supported include: Flex benefits enrollment, retirement plan allocations, health care management.         Combining CD ROM and online resources (such as an intranet) to provide powerful multimedia presentations that include the latest information. Providing sales people with all the tools they need to convey persuasive messages, give detailed product and service descriptions and faciltate next steps to a close.         Computer based training programs that make effective use of multimedia and instructional design principles to enhance learning while reducing costs. Training authoring systems that provide easy to use training program templates for creating new programs with the entry of new training content. Using an intranet or local area networks to deliver educational content.         Performance systems deliver just-in-time knowledge online, on the job, enabling first-day performance for new users while providing the depth of information needed by experts. The results include improved customer service via quick access to information that enables fewer staff to deliver better service